Client Compliance Manager

Shermco Industries; Irving (TX); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Shermco Industries is seeking a Client Compliance Manager to oversee risk management, vendor and client questionnaires, and regulatory documentation. The role includes coordinating with Contracts and Sales for RFPs, maintaining records in Salesforce, and producing monthly compliance reports.

The candidate will lead process improvements, ensure documentation accuracy, and manage multiple priorities in a fast-paced environment at an onsite/remote hybrid work arrangement.

Qualifications

• 7–10 years of experience in risk management and/or compliance.
• Bachelor's Degree required.
• Supervisory and strategic planning experience preferred.
• Experience with Salesforce preferred.
• Experience in a fast-paced environment with competing priorities.

Responsibilities

• Open, complete, and track client questionnaires, RFPs, and related documents to completion.
• Store in-progress and completed documentation on the Risk SharePoint site.
• Maintain and improve the master questionnaire document and circulate updates twice a year.
• Document all client compliance items in Salesforce and track progress weekly.
• Create monthly production reports and issue quarterly key contacts.

Skills

Communication

Time management

Interpersonal skills

Customer service

Attention to detail

Organizational skills

Risk management

Education

Bachelor's Degree

Tools

Salesforce

EHS portals

Job description

Client Compliance Manager

Location: US-TX-Irving

Overview

Responsible for a wide range of client compliance and risk management duties with oversight of the commercial safety portals, subcontractor management with Shermco and Veriforce, RFP response, questionnaires, insurance compliance and general client inquiries. In some cases, this work will include the creation of Non-Disclosure Agreements and Master Subcontractor Service Agreements. Identify best practices associated with the client compliance and risk management process to continually look to increase efficiency. This would include opportunities for automation of redundant tasks.

Work Schedule: Onsite four (4) days per week with one (1) remote day per week.

Responsibilities

Risk Mitigation and Client Compliance

• Open, complete, and track all client questionnaires, RFPs, pre-qualifications, profiles and related non-legal documents to completion using Sales Force automation. Collaborate with sales owner for responses specific to the project.
• Store all in-progress and completed documentation on Risk SharePoint site
• Maintain and improve upon master questionnaire document by comparing responses on new documents to existing master. Circulate master document for review twice a year to secure updated responses due to changing compliance requirements and track effort in Sales Force
• Ensure Team is documenting all client compliance and risk-related items handled in Salesforce.
• Track all open items, even those assigned to vendors via Sales Force case and report weekly on in progress and completed work.
• Serve as an "as-needed" backup for other members of EHS-Risk
• Work with the Contracts Team to have legal documents associated with RFPs and bids reviewed and returned to Sales
• Create and distribute monthly production reports
• Issue Key Contacts quarterly
• Other duties may be added as the role develops and evolves.

Qualifications

Education and Experience

• Minimum 7 -10 years' experience within risk management and / or compliance.
• Bachelor's Degree
• Supervisory and strategic planning experience preferred
• Experience with Environmental, Health and Safety portals preferred
• Experience with Salesforce preferred
• Experience in a fast-paced environment, with competing priorities.

Skills and Abilities Requirements

• Strong communication, time management, and interpersonal skills. Highly developed customer service skills.
• Ability to create relationships with clients and suppliers with a customer service focus.
• Exceptional attention to detail, accuracy, and talent for precision
• Superior reading and writing skills
• Proactively manage risk and find solutions to problems
• Ability to work independently and remain highly organized

EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE

Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug-free workplace.

Pay Range

USD $90,000.00 - USD $110,000.00 /Yr.