Communications Assistant

FF Inc; Miami (FL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive pay with bonus potential

Training for customer communication

Growth opportunities in communications

Team-oriented environment

Job summary

FF Inc in Miami, FL is seeking a Communications Assistant to serve as a key contact between customers, partners, and internal teams. You will respond to inquiries, help manage customer interactions, and ensure consistent messaging across channels.

Ideal candidate enjoys speaking with people, solving problems, and supporting customers in a professional setting. The role offers training and growth into communications, operations, or customer experience roles in a supportive, team-oriented

Qualifications

• Strong verbal and written communication required.
• Friendly, professional customer-facing demeanor.
• Ability to stay calm and helpful during busy periods.
• Strong organizational skills and attention to detail.
• Basic computer/data-entry skills.
• Previous experience in customer service helpful but not required.
• Reliable, punctual in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person communication.
• Provide accurate information about products, services, schedules, and policies.
• Assist with resolving customer concerns or escalating issues as needed.
• Maintain a positive, helpful, and professional tone in all interactions.
• Coordinate communication between internal teams and customers for timely follow-ups.
• Track and document customer communication, requests, and feedback.
• Support appointment scheduling, confirmations, and reminders.
• Prepare simple customer-facing updates, notices, or FAQs.
• Maintain organization of contact lists, logs, and customer records.

Skills

Communication

Customer Service

Organization

Data Entry

Problem Solving

Professionalism

Tools

Computer Skills

Job description

**Location: Miami, FL

Employment Type: Full-Time**

About The Role

We are looking for a friendly, organized, and detail-oriented Communications Assistant to serve as a key point of contact between our company, customers, and partners. In this role, you will assist with day-to-day communication, respond to inquiries, help manage customer interactions, and ensure clear, consistent messaging across all channels. This position is ideal for someone who enjoys speaking with people, solving problems, and supporting customers in a professional setting.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in-person communication
• Provide accurate information about products, services, schedules, and company policies
• Assist with resolving customer concerns or escalating issues when needed
• Maintain a positive, helpful, and professional tone in all interactions
• Coordinate communication between internal teams and customers to ensure timely follow-ups
• Track and document customer communication, requests, and feedback
• Support appointment scheduling, confirmations, and customer reminders
• Assist with preparing simple customer-facing updates, notices, or FAQs
• Help maintain organization of contact lists, communication logs, and customer records

Qualifications

• Strong verbal and written communication skills
• Friendly and professional customer-facing demeanor
• Ability to stay calm and helpful during busy periods
• Strong organizational skills and attention to detail
• Basic computer and data-entry skills
• Previous experience in customer service, administrative support, or communication roles is helpful but not required
• Reliable, punctual, and comfortable working in a fast-paced environment

What We Offer

• Competitive pay with bonus potential
• Training to ensure you feel confident in customer communication procedures
• Opportunities for growth into communications, operations, or customer experience roles
• Supportive, team-oriented environment

Ideal Candidate

You will succeed in this role if you enjoy helping people, communicating clearly, and acting as a dependable link between customers and the team. If you're patient, organized, and customer-focused, this position offers a great long-term path.

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