Austin-Based Customer Communications Coordinator

FF Inc; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bonus potential

Comprehensive training

Career growth

Job summary

FF Inc in Austin, TX is seeking a friendly Communications Assistant to serve as a key link between customers, partners, and internal teams. You will handle day-to-day communications, respond to inquiries, and ensure clear, consistent messaging across all channels.

This full-time role emphasizes problem solving, organization, and a proactive attitude. You will help with scheduling, updates, FAQs, and maintaining contact logs while supporting growth into communications or customer experience roles.

Qualifications

• Strong verbal and written communication skills.
• Friendly and professional customer-facing demeanor.
• Ability to stay calm and helpful during busy periods.
• Strong organizational skills and attention to detail.
• Basic computer and data-entry skills.
• Previous experience in customer service, administrative support, or communication roles is helpful but not required.
• Reliable, punctual, and comfortable working in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person communication
• Provide accurate information about products, services, schedules, and company policies
• Assist with resolving customer concerns or escalating issues when needed
• Maintain a positive, helpful, and professional tone in all interactions
• Coordinate communication between internal teams and customers to ensure timely follow-ups
• Track and document customer communication, requests, and feedback
• Support appointment scheduling, confirmations, and customer reminders
• Assist with preparing simple customer-facing updates, notices, or FAQs
• Help maintain organization of contact lists, communication logs, and customer records

Skills

Communication skills

Customer service

Organization

Problem solving

Data entry

Administrative support

Friendly demeanor

Job description

FF Inc in Austin, TX is seeking a friendly Communications Assistant to serve as a key link between customers, partners, and internal teams. You will handle day-to-day communications, respond to inquiries, and ensure clear, consistent messaging across all channels.

This full-time role emphasizes problem solving, organization, and a proactive attitude. You will help with scheduling, updates, FAQs, and maintaining contact logs while supporting growth into communications or customer experience roles.