Customer Communications & Experience Associate

FF Inc; Waukesha (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Paid training

Growth opportunities

Collaborative culture

Job summary

FF Inc is seeking a Customer Communications Associate to support day-to-day communication with customers and partners. This role is ideal for someone who enjoys helping people, communicating clearly, and keeping information organized in a fast-paced environment.

You’ll respond to inquiries, coordinate follow-ups, and ensure customers receive accurate, timely information. Paid training and growth opportunities in communications, operations, or customer experience are available within a

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional demeanor.
• Ability to stay organized during busy periods.
• Strong attention to detail and time management.
• Basic computer and data-entry skills.
• Experience in customer service, administrative support, or retail is a plus but not required.
• Reliable, punctual, and comfortable working in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person communication.
• Provide clear, accurate information about products, services, schedules, and policies.
• Assist with resolving customer concerns or escalating issues when appropriate.
• Maintain a professional, helpful, and positive tone in all interactions.
• Coordinate communication between customers and internal teams to ensure timely follow-ups.
• Track and document customer interactions, requests, and feedback.
• Support appointment scheduling, confirmations, and customer reminders.
• Assist with creating simple customer-facing updates, notices, or FAQs.
• Help maintain organized contact lists, communication logs, and records.

Skills

Strong verbal and written comms

Friendly demeanor

Organized under pressure

Attention to detail

Basic computer skills

Customer service experience

Punctual and reliable

Job description

FF Inc is seeking a Customer Communications Associate to support day-to-day communication with customers and partners. This role is ideal for someone who enjoys helping people, communicating clearly, and keeping information organized in a fast-paced environment.

You’ll respond to inquiries, coordinate follow-ups, and ensure customers receive accurate, timely information. Paid training and growth opportunities in communications, operations, or customer experience are available within a