Communications Assistant — Customer Experience & Growth

FF Inc; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation with bonusOp

Hands-on training and ongoing dev

Supportive and collaborative team

Professional development opportunities

Advancement into leadership roles

Job summary

FF Inc in Phoenix, AZ is seeking a personable Communications Assistant to support customer and client interactions, organize communications, and help create positive experiences. You’ll handle inquiries via phone, email, and in-person, coordinate follow-ups, maintain records, and collaborate with teams to ensure timely, polished messaging.

The role offers hands-on training, a collaborative team environment, and opportunities to grow into broader communications and operations roles.

Qualifications

• Excellent verbal and written communication skills.
• Organized with strong attention to detail.
• Professional and dependable, able to manage multiple priorities.
• Positive attitude and willingness to learn; comfortable learning new systems.
• Previous experience in customer service or administrative support is a plus.

Responsibilities

• Communicate with customers and clients via phone, email, and in-person.
• Respond to questions and provide clear, accurate information.
• Assist customers with general requests and help resolve concerns.
• Coordinate follow-ups between customers and internal teams.
• Maintain accurate records of conversations, requests, and feedback.
• Help organize schedules, appointments, confirmations, and reminders.
• Assist with customer-facing updates and company communications.
• Keep contact information and communication records organized and up to date.
• Work closely with team members to ensure timely responses.
• Represent the company in a friendly, polished, and professional manner.

Skills

Verbal communication

Written communication

Interpersonal skills

Organization

Detail orientation

Professionalism

Time management

Problem solving

Customer service experience

Job description

FF Inc in Phoenix, AZ is seeking a personable Communications Assistant to support customer and client interactions, organize communications, and help create positive experiences. You’ll handle inquiries via phone, email, and in-person, coordinate follow-ups, maintain records, and collaborate with teams to ensure timely, polished messaging.

The role offers hands-on training, a collaborative team environment, and opportunities to grow into broader communications and operations roles.