Customer Communications Specialist

Surib; Dayton (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Training & development

Supportive team environment

Career growth opportunities

Competitive compensation

Job summary

Surib is seeking a Communications Agent to support customer engagement by sharing approved information and maintaining consistent messaging. The role focuses on clear, friendly communication and building relationships with various audiences.

You will respond to inquiries, assist with informational materials, and collaborate with the team to support communication goals while upholding Surib's positive image.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and approachable demeanor.
• Good interpersonal skills and attention to detail.
• Ability to communicate effectively with different audiences.
• Strong organizational and teamwork abilities.
• Willingness to learn and receive feedback.
• Previous experience is beneficial but not required.

Responsibilities

• Share approved company information with customers and the public.
• Respond to general inquiries and direct questions to the appropriate team members.
• Assist with preparing informational and promotional materials.
• Support public-facing activities and customer engagement initiatives.
• Help ensure information is clear, accurate, and consistent.
• Gather feedback and communicate relevant observations to colleagues.
• Collaborate with team members to support communication goals and maintain a positive company image.

Skills

Verbal & written communication

Interpersonal skills

Organizational skills

Teamwork

Willingness to learn

Job description

Surib is seeking a Communications Agent to support customer engagement by sharing approved information and maintaining consistent messaging. The role focuses on clear, friendly communication and building relationships with various audiences.

You will respond to inquiries, assist with informational materials, and collaborate with the team to support communication goals while upholding Surib's positive image.