Communications Specialist: Customer Engagement

Surib; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Training programs

Collaborative workplace

Career development

Job summary

Surib is seeking a Communications Agent to support information sharing, customer inquiries, and communication initiatives with a focus on accuracy and clarity. The role ensures messages are delivered professionally across customer-facing activities.

The position involves preparing informational materials, coordinating events, and maintaining records while collaborating with teams to maintain consistent brand messaging.

Qualifications

• Strong written and verbal communication is essential.
• Excellent interpersonal and active listening abilities.
• Professional, approachable and detail-oriented demeanor.
• Ability to present information clearly and accurately.
• Good organizational and time management skills.
• Willingness to learn company procedures and messaging standards.

Responsibilities

• Share approved information about company services, products, and promotions.
• Respond to general inquiries and direct specialized questions to the appropriate team member.
• Assist with preparing informational materials, presentations, and communication resources.
• Support outreach activities and customer engagement initiatives.
• Coordinate communications for company events and promotional campaigns.
• Maintain organized records of inquiries, feedback, and follow-up activities.
• Review communication materials for accuracy, clarity, and consistency.
• Collaborate with colleagues to ensure messaging follows company guidelines.
• Distribute approved materials to customers and other relevant audiences.
• Participate in training to strengthen communication and presentation skills.

Skills

Communication skills

Interpersonal skills

Active listening

Organizational skills

Time management

Detail-oriented

Willingness to learn

Job description

Surib is seeking a Communications Agent to support information sharing, customer inquiries, and communication initiatives with a focus on accuracy and clarity. The role ensures messages are delivered professionally across customer-facing activities.

The position involves preparing informational materials, coordinating events, and maintaining records while collaborating with teams to maintain consistent brand messaging.