Customer Care Representative

Jobtailor; Poway (CA); On-site; USD 24,796 - 33,062; Full time

Job summary

Jobtailor in Poway, CA seeks an administrative dispatcher to handle customer and technician calls, dispatch field staff, and enter payroll hours. The role includes processing parts and service billing, creating daily work orders, maintaining files, and supporting other departments as needed.

The ideal candidate will have a high school diploma, strong communication and organizational skills, basic math and computer proficiency, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or Equivalent.
• Excellent phone skills.
• Strong communication and organizational abilities.
• Good math and computer skills.
• Experience with Microsoft Office.
• Leadership skills and technical knowledge a plus.
• Ability to multitask.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Phone skills

Communication

Organizational skills

Math skills

Computer skills

Leadership

Multitasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Responsibilities

• Process incoming calls from both Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Requirements

• Less than 2 years related experience.
• High school diploma or equivalent.
• Excellent phone skills.
• Good communication, organizational, math and computer skills.
• Experience with Microsoft Office.
• Leadership skills, technical experience and knowledge a plus.
• Ability to multitask.

Core Competencies

Demonstrates strong organizational and communication skills while effectively managing technician dispatch, payroll entry, and service billing. Proficient in multitasking and maintaining accurate records in a fast‑paced environment.

Certifications & Qualifications

• High School Diploma or Equivalent