Customer Communications Representative

Main-Care Energy

City of Albany (NY)

On-site

USD 40,000 - 44,000

Full time

14 days+

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Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Main-Care Energy in Albany, NY is seeking a Customer Communications Support Specialist to join our employee-owned team. The role emphasizes a customer-first approach, strong communication, and the ability to multi-task and solve problems while delivering professional service to our customers.

You will dispatch support for service technicians, respond to inquiries across channels, process orders, maintain knowledge of products, and help keep records.

Qualifications

3 years minimum of customer service experience
Proficient in Microsoft Word and Excel
Experience with electronic customer communications via email and online help is a plus

Responsibilities

Dispatch support for Service Technicians and Fuel Drivers
Respond promptly to customer inquiries
Communicate with customers through various channels
Acknowledge and resolve customer complaints
Administrative tasks as assigned
Maintain knowledge of products and services to assist customers
Process orders, forms, applications, and requests
Keep records of customer interactions, transactions, comments and complaints
Communicate and coordinate with colleagues as necessary
Ensure customer satisfaction and provide professional customer support
Cover holiday shifts as needed

Skills

Customer-first attitude

Excellent communication skills

Time management

Ability to work independently

Tools

Microsoft Word

Microsoft Excel

Job description

Customer Communications Representative - Albany, NY

A leader in the energy industry since 1930, Main-Care Energy is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we're looking to expand our team with the right candidates.

We have an immediate opening for a Customer Communications Support Specialist located at our office. Our Customer Communications/Support Representatives understand the importance of teamwork and possess a 'customer first' attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently. Pay range $39,520 to $43,680 per year.

Qualifications:

A "customer first" attitude
Excellent communications skills & time management
Ability to multi-task & work independently
Problem-solving skills
Computer skills including Microsoft Word and Excel
Experience in electronic customer communications via email and online help is a plus

Responsibilities include but not limited to:

Dispatch support for Service Technicians and Fuel Drivers
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Administrative tasks as assigned
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Maintain knowledge of our products & services so that you can successfully assist customers
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues as necessary
Ensure customer satisfaction and provide professional customer support
Miscellaneous tasks to support the company's daily operations
Holiday coverage (rotation shared by all representatives)

Schedule: