Customer Experience Associate — Brooklyn

FF Inc; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

FF Inc in Brooklyn, NY is seeking a Customer Service Associate who enjoys helping people and delivering solutions. As the first point of contact, you will guide customers through questions, products, services, and general support needs.

You will resolve issues with accuracy and professionalism, maintain records in the CRM, and support daily operations. This role offers training, a collaborative team, and growth opportunities in customer service, hospitality, or retail.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Stay calm and professional in fast-paced environments.
• Strong problem-solving abilities with attention to detail.
• Basic computer literacy, including navigating systems and updating records.
• Dependable, punctual, and committed to teamwork.
• Prior customer service/retail/hospitality experience is helpful but not required; training provided.

Responsibilities

• Greet customers and address needs in a friendly, professional manner.
• Provide product or service information, explain features, pricing, and policies clearly.
• Troubleshoot and resolve customer concerns, escalate when needed.
• Process payments, orders, account updates, or returns.
• Maintain accurate records of customer interactions in the CRM/ticketing system.
• Support daily operations, including inventory checks and administrative tasks.
• Maintain a clean, welcoming environment for customers.
• Follow guidelines, policies, and scripts to ensure consistency and compliance.
• Contribute to team goals by meeting service quality standards and handling high volumes.

Skills

Verbal communication

Interpersonal skills

Calm under pressure

Problem solving

Computer literacy

Teamwork

Job description

FF Inc in Brooklyn, NY is seeking a Customer Service Associate who enjoys helping people and delivering solutions. As the first point of contact, you will guide customers through questions, products, services, and general support needs.

You will resolve issues with accuracy and professionalism, maintain records in the CRM, and support daily operations. This role offers training, a collaborative team, and growth opportunities in customer service, hospitality, or retail.