Customer Communications Coordinator

FF Inc; Scottsdale (AZ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Bonus opportunities

Hands-on training

Collaborative team

Career development

Advancement opportunities

Job summary

FF Inc in Scottsdale, AZ is seeking a personable Communications Assistant to support customer and client interactions across phone, email, and in-person channels. You will help organize schedules, maintain records, and assist with internal communications while delivering clear, friendly service.

The role offers hands-on training, opportunities for advancement into communications and customer experience tracks, and a collaborative team environment.

Qualifications

• Excellent verbal and written communication required.
• Able to manage multiple tasks in a fast-paced environment.
• Organized with strong attention to detail.
• Customer service or hospitality experience a plus.

Responsibilities

• Communicate with customers and clients through phone, email, and in-person interactions
• Respond to questions and provide clear, accurate information
• Assist customers with general requests and help resolve concerns
• Coordinate follow-ups between customers and internal team members
• Maintain accurate records of conversations, requests, and customer feedback
• Help organize schedules, appointments, confirmations, and reminders
• Assist with customer-facing updates and company communications
• Keep contact information and communication records organized and up to date
• Work closely with team members to ensure customers receive timely responses
• Represent the company in a friendly, polished, and professional manner

Skills

Verbal Communication

Written Communication

Organization

Detail-oriented

Multitasking

Job description

FF Inc in Scottsdale, AZ is seeking a personable Communications Assistant to support customer and client interactions across phone, email, and in-person channels. You will help organize schedules, maintain records, and assist with internal communications while delivering clear, friendly service.

The role offers hands-on training, opportunities for advancement into communications and customer experience tracks, and a collaborative team environment.