Client Services & Account Support Associate

FF Inc; Glendale (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Paid training and ongoing support

Full-time schedule

Collaborative and professional team

Job summary

FF Inc. in Glendale, AZ is seeking a personable and organized Client Services Associate to support client relationships, account activity, and day-to-day communication.

You will work directly with clients to understand their needs, provide information about products and services, and coordinate follow-ups to ensure a smooth experience. In this role, you’ll collaborate with internal sales and account teams to keep requests organized and identify opportunities to provide additional support.

Qualifications

• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple client conversations and priorities.
• Comfortable learning CRM and account management systems.

Responsibilities

• Serve as a primary contact for new and existing clients.
• Communicate product and service information to clients.
• Coordinate follow-ups and schedule client meetings.
• Maintain accurate client information in CRM.
• Support onboarding and account setup.
• Collaborate with sales and account teams on client requests.
• Monitor open requests and update clients on progress.
• Prepare client materials and gather feedback.
• Identify opportunities for additional support.
• Help maintain long-term client relationships through timely responses.

Skills

Strong communication

Organization

Relationship-building

Time management

CRM navigation

Interpersonal skills

Tools

CRM systems

Account management software

Job description

FF Inc. in Glendale, AZ is seeking a personable and organized Client Services Associate to support client relationships, account activity, and day-to-day communication.

You will work directly with clients to understand their needs, provide information about products and services, and coordinate follow-ups to ensure a smooth experience. In this role, you’ll collaborate with internal sales and account teams to keep requests organized and identify opportunities to provide additional support.