Communications & Customer Experience Associate

FF Inc; Winter Park (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Bonus potential

Job summary

FF Inc. in Winter Park, FL is seeking a friendly Communications Assistant to be a key contact between the company, customers, and partners.

You will handle day-to-day communications, respond to inquiries, help manage interactions, and ensure messaging is clear and consistent across channels. The role is ideal for someone who enjoys speaking with people, solving problems, and supporting customers in a professional setting, with opportunities to grow into broader communications, operations, or

Qualifications

• Strong verbal and written communication skills.
• Friendly and professional customer-facing demeanor.
• Ability to stay calm and helpful during busy periods.
• Strong organizational skills and attention to detail.
• Basic computer and data-entry skills.
• Previous experience in customer service, administrative support, or communication roles is helpful but not required.
• Reliable, punctual, and comfortable working in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person communication.
• Provide accurate information about products, services, schedules, and company policies.
• Assist with resolving customer concerns or escalating issues when needed.
• Maintain a positive, helpful, and professional tone in all interactions.
• Coordinate communication between internal teams and customers to ensure timely follow-ups.
• Track and document customer communication, requests, and feedback.
• Support appointment scheduling, confirmations, and customer reminders.
• Assist with preparing simple customer-facing updates, notices, or FAQs.
• Help maintain organization of contact lists, communication logs, and customer records.

Skills

Communication skills

Customer-facing demeanor

Calm under pressure

Organizational skills

Data-entry skills

Basic computer skills

Job description

FF Inc. in Winter Park, FL is seeking a friendly Communications Assistant to be a key contact between the company, customers, and partners.

You will handle day-to-day communications, respond to inquiries, help manage interactions, and ensure messaging is clear and consistent across channels. The role is ideal for someone who enjoys speaking with people, solving problems, and supporting customers in a professional setting, with opportunities to grow into broader communications, operations, or