Communications Assistant

FF Inc; Cincinnati (OH); On-site; Full time

Benefits offered by this job

Competitive pay with bonus potential

Training for customer communication procedures

Opportunities for growth into other roles

Supportive, team-oriented environment

Job summary

A communication-focused company in Cincinnati is seeking a friendly and organized Communications Assistant to be a key point of contact for customers and partners. This full-time position involves handling inquiries, supporting customer interactions, and ensuring effective communication. Ideal candidates will possess strong verbal communication skills, attention to detail, and a professional demeanor. The role offers competitive pay, bonus potential, and growth opportunities within the company.

Qualifications

• Strong verbal and written communication skills required.
• Friendly and professional demeanor is a must.
• Basic computer and data-entry skills are preferred.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Assist with resolving customer concerns or escalate issues.
• Coordinate communication between internal teams and customers.

Skills

Strong verbal and written communication skills

Friendly and professional customer-facing demeanor

Ability to stay calm and helpful during busy periods

Strong organizational skills and attention to detail

Basic computer and data-entry skills

Job description

About The Role

We are looking for a friendly, organized, and detail-oriented Communications Assistant to serve as a key point of contact between our company, customers, and partners. In this role, you will assist with day-to-day communication, respond to inquiries, help manage customer interactions, and ensure clear, consistent messaging across all channels. This position is ideal for someone who enjoys speaking with people, solving problems, and supporting customers in a professional setting.

Location

Cincinnati, OH

Employment Type

Full-Time

Key Responsibilities

• Respond to customer inquiries via phone, email, or in-person communication
• Provide accurate information about products, services, schedules, and company policies
• Assist with resolving customer concerns or escalating issues when needed
• Maintain a positive, helpful, and professional tone in all interactions
• Coordinate communication between internal teams and customers to ensure timely follow-ups
• Track and document customer communication, requests, and feedback
• Support appointment scheduling, confirmations, and customer reminders
• Assist with preparing simple customer-facing updates, notices, or FAQs
• Help maintain organization of contact lists, communication logs, and customer records

Qualifications

• Strong verbal and written communication skills
• Friendly and professional customer-facing demeanor
• Ability to stay calm and helpful during busy periods
• Strong organizational skills and attention to detail
• Basic computer and data-entry skills
• Previous experience in customer service, administrative support, or communication roles is helpful but not required
• Reliable, punctual, and comfortable working in a fast-paced environment

What We Offer

• Competitive pay with bonus potential
• Training to ensure you feel confident in customer communication procedures
• Opportunities for growth into communications, operations, or customer experience roles
• Supportive, team-oriented environment

Ideal Candidate

You will succeed in this role if you enjoy helping people, communicating clearly, and acting as a dependable link between customers and the team. If you’re patient, organized, and customer-focused, this position offers a great long-term path.

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