Customer Collections Specialist — Fast-Growth Hardware Rentals

Fragile; Greenfield (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Growth opportunities

Startup environment

Job summary

Fragile, a fast-growing hardware rental startup in the United States, is seeking a Recovery Specialist to contact customers with overdue accounts and resolve balances through calls, texts, and emails. You will visit customers for pickup in your region, document interactions, and follow standardized processes to drive timely resolutions.

The role emphasizes clear communication, persistence, and accurate record keeping, with targets met daily.

Qualifications

• Clear and professional communication skills.
• Comfortable making phone calls and handling objections.
• Experience in collections, customer service, or retention preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and SMS.
• Manage active customer cases, ensuring all follow-ups and resolutions are completed accurately and on time.
• Follow set procedures to negotiate and arrange payment.
• Document all outreach and outcomes accurately.
• Escalate accounts as needed.
• Meet daily contact and resolution targets.

Skills

Communication

Phone outreach

Collections

Job description

Fragile, a fast-growing hardware rental startup in the United States, is seeking a Recovery Specialist to contact customers with overdue accounts and resolve balances through calls, texts, and emails. You will visit customers for pickup in your region, document interactions, and follow standardized processes to drive timely resolutions.

The role emphasizes clear communication, persistence, and accurate record keeping, with targets met daily.