Customer Champion Receptionist — Property Management

Golden Sky Management LLC; Muncie (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

Golden Sky Management LLC in Muncie, Indiana is seeking a full-time Receptionist to be the first point of contact for customers and provide exceptional service and support. The role focuses on handling incoming calls, resolving inquiries, and maintaining a positive, professional presence during business hours.

The receptionist will document customer needs, listen actively, and escalate complex issues as needed to ensure timely resolution and a high standard of customer satisfaction.

Qualifications

• Must be the first point of contact for customers.
• Strong communication and multitasking abilities.
• Positive attitude and professional demeanor

Responsibilities

• Be the welcoming and professional first point of contact for all incoming calls during business hours.
• Answer customers with a warm smile and a positive attitude, setting the tone for a pleasant interaction.
• Actively listen to customer concerns and needs, demonstrating genuine empathy and understanding.
• Document customer needs accurately and efficiently, taking clear notes for future reference.
• Provide clear, concise, and satisfying solutions to customer inquiries and complaints.
• Maintain friendly, empathetic demeanor and escalate issues when needed.
• Navigate and respond to daily emails, voicemails, and texts promptly and professionally.
• Record retention and rent-related inquiries handling; ensure well-organized resident files and timely responses.

Skills

Customer service

Communication skills

Phone etiquette

Empathy

Job description

Golden Sky Management LLC in Muncie, Indiana is seeking a full-time Receptionist to be the first point of contact for customers and provide exceptional service and support. The role focuses on handling incoming calls, resolving inquiries, and maintaining a positive, professional presence during business hours.

The receptionist will document customer needs, listen actively, and escalate complex issues as needed to ensure timely resolution and a high standard of customer satisfaction.