Receptionist

Golden Sky Management LLC; Muncie (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

Golden Sky Management LLC in Muncie, Indiana is seeking a full-time Receptionist to be the first point of contact for customers and provide exceptional service and support. The role focuses on handling incoming calls, resolving inquiries, and maintaining a positive, professional presence during business hours.

The receptionist will document customer needs, listen actively, and escalate complex issues as needed to ensure timely resolution and a high standard of customer satisfaction.

Qualifications

• Must be the first point of contact for customers.
• Strong communication and multitasking abilities.
• Positive attitude and professional demeanor

Responsibilities

• Be the welcoming and professional first point of contact for all incoming calls during business hours.
• Answer customers with a warm smile and a positive attitude, setting the tone for a pleasant interaction.
• Actively listen to customer concerns and needs, demonstrating genuine empathy and understanding.
• Document customer needs accurately and efficiently, taking clear notes for future reference.
• Provide clear, concise, and satisfying solutions to customer inquiries and complaints.
• Maintain friendly, empathetic demeanor and escalate issues when needed.
• Navigate and respond to daily emails, voicemails, and texts promptly and professionally.
• Record retention and rent-related inquiries handling; ensure well-organized resident files and timely responses.

Skills

Customer service

Communication skills

Phone etiquette

Empathy

Job description

Golden Sky Management is currently hiring a full-time Receptionist to join our team at our Muncie, Indiana location and have an instrumental role in being the first point of contact for our customers and ensuring they receive exceptional service and support.

About Golden Sky Management

Golden Sky Management is a full-service property management company serving Indianapolis, Muncie, Anderson, New Castle and the surrounding markets. We operate as a systems-driven management platform, built to deliver consistent operational performance across leasing, maintenance, and financial management.Our approach prioritizes execution, not theory. Every property is managed through defined workflows, performance tracking, and technology-enabled processes developed in partnership with leading industry tools. This structure allows us to control response times, reduce vacancy, and maintain asset condition with precision.We focus on two outcomes:Tenant stability and satisfaction through responsive, professional serviceAsset performance through disciplined cost control, reduced downtime, and strong occupancyGolden Sky Management consistently outperforms market averages in occupancy by combining aggressive leasing execution, rigorous screening, and operational follow-through. The result is higher-quality tenants, fewer disruptions, and more predictable returns for property owners.We are not a passive manager—we are an active operator of your asset, aligned with long-term value creation and day-to-day execution excellence.

Description

Make a Difference with Golden Sky Management!

At Golden Sky Management, we believe our people are what make the difference. That's why we're committed to attracting and retaining top talent who share our values of aptitude, attitude, and entrepreneurial spirit .

Golden Sky Management is currently hiring a full-time Receptionist to join our team at our Muncie, Indiana location and have an instrumental role in being the first point of contact for our customers and ensuring they receive exceptional service and support.

As a Receptionist with Golden Sky Management , you will be responsible for handling incoming calls from customers, resolving their inquiries and complaints, and providing excellent customer service. Since you will be the first point of contact for our customers, having a positive attitude, excellent communication skills, and the ability to work under pressure.

Customer Champion: The Voice of Support and Satisfaction

Be the Friendly Face and Voice:

• Be the welcoming and professional first point of contact for all incoming calls during business hours.
• Answercustomers with a warm smile and a positive attitude, setting the tone for a pleasant interaction.
• Actively listen to customer concerns and needs, demonstrating genuine empathy and understanding.
• Pay close attention to details and ask clarifying questions to ensure you fully grasp their situation.

Transform Concerns into Solutions:

• Document customer needs accurately and efficiently, taking clear notes for future reference.
• Leverage your problem-solving skills and knowledge to provide clear, concise, and satisfying solutions.
• Go the extra mile by offering additional support or resources whenever possible.

Prioritize Customer Delight:

• Make customer satisfaction your top priority, maintaining a professional and empathetic demeanor throughout all interactions.
• Show compassion and understanding, even when dealing with difficult or challenging situations.

Navigate Complexities with Ease:

• Identify complex situations that require further assistance and escalate them appropriately to ensure timely resolution.
• Collaborate with other team members to find the best possible solutions for complex customer issues.

Remember, you are the champion for your customers, their advocate, and the voice that ensures their satisfaction. Embrace this role with a smile, a listening ear, and a willingness to go the extra mile!

Resident Relations Rockstar:

• Navigate Resident Needs:Address customer questions, concerns, and complaints promptly and effectively, fostering positive relationships and building trust.
• Rent Management Maestro:Handle inquiries about late payments, contributing to efficient rent collection processes.
• Record Retention Rocketeer:Maintain well-organized and up-to-date resident files and records for seamless information retrieval.
• Communication Comet:Respond to daily email, voicemail, and text messages promptly and professionally.
• Correspondence Craftsman:Compose clear and concise routine correspondence, rental notices, and other documents.
• Conflict Calmer:Remain calm and composed when faced with challenging situations, de-escalating conflicts involving angry or difficult individuals.

Team Player & Communication Pro:

• Provide constructive feedback to colleagues, fostering a collaborative environment that continuously improves the customer experience.
• Maintain open and transparent communication with management and team members, ensuring everyone is on the same page.
• Build positive relationships with people from diverse backgrounds and personalities, promoting a collaborative and inclusive work environment.

Adaptable & Willing:

• Embrace additional responsibilities as assigned, demonstrating flexibility and a willingness to learn and grow.