Customer-Centric Universal Banker I

United Community; Knoxville (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

United Community invites applications for Universal Banker I in Knoxville, TN. The role focuses on delivering outstanding customer experiences while supporting financial wellness through everyday transactions and needs-based conversations.

The position blends service and sales to strengthen customer relationships, educate on banking tools, and ensure regulatory compliance. Join a team dedicated to helping customers reach their financial goals.

Qualifications

• 1+ years of banking, cash handling or retail experience.
• Strong analytical, accuracy and problem-solving skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions, and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers’ needs, while considering their unique perspectives and priorities.
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.
• Identify opportunities and make referrals to cross-sell banking products and services to other areas of the bank.
• Educate customers on options for managing transactions using technology and all other tools and resources available.
• Apply product and service knowledge to effectively solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Skills

Banking experience

Cash handling

Retail experience

Interpersonal communication

Job description

United Community invites applications for Universal Banker I in Knoxville, TN. The role focuses on delivering outstanding customer experiences while supporting financial wellness through everyday transactions and needs-based conversations.

The position blends service and sales to strengthen customer relationships, educate on banking tools, and ensure regulatory compliance. Join a team dedicated to helping customers reach their financial goals.