Customer-Centric Teller - Growth & Service Focus

Peoples Bank; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Peoples Bank is hiring for a Branch Teller/Customer Service role in Charleston, WV. You will provide excellent service, open deposit accounts, process complex teller transactions, and refer customers to business partners.

Strong communication and integrity are essential as you support branch goals and provide industry-leading customer service. Role requires standing, ability to lift up to 25 lbs, and daily reliable transportation.

Qualifications

• High School Diploma or GED.
• Minimum 1 year of related experience in customer service.
• Ability to work in a fast-paced environment with high accuracy.
• Proficient in basic computer operations and standard applications.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Trustworthy and confidential behavior.
• Daily reliable transportation.
• Role requires standing and occasional lifting up to 25 lbs; travel as needed.

Responsibilities

• Deliver superior customer service with a friendly demeanor and willingness to help.
• Develop and retain the customer base, greet by name, and be responsive with correspondence and problem resolution.
• Maintain customer trust by keeping information confidential.
• Process deposits and complex teller transactions with accuracy.
• Research and resolve customer issues using available resources; follow up on resolutions.
• Initiate conversations to uncover customer needs and refer to appropriate partners.
• Make sales calls to meet branch referral goals and document activities in Salesforce.
• Meet or exceed sales referral goals and maintain knowledge of products and services.

Skills

Customer service

Communication

Attention to detail

Team player

Digital literacy

Education

High School Diploma or GED

Tools

Salesforce

MS Office

Job description

Peoples Bank is hiring for a Branch Teller/Customer Service role in Charleston, WV. You will provide excellent service, open deposit accounts, process complex teller transactions, and refer customers to business partners.

Strong communication and integrity are essential as you support branch goals and provide industry-leading customer service. Role requires standing, ability to lift up to 25 lbs, and daily reliable transportation.