Customer-Centric Teller | Grow with Tech-Driven Banking

Santander US; Wilmington (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US is seeking a Teller to assist customers with banking needs, process transactions, and promote digital self-service tools. The role emphasizes accuracy, compliance, and a friendly customer experience across potentially multiple branches.

The position requires 6+ months cash handling and customer service experience, with the ability to work varied hours including weekends and evenings. Base pay is posted in the US range.

Qualifications

• High school diploma, or GED- Required
• 6+ Months Cash Handling experience - Required.
• 6+ Months Demonstrated customer service experience - Required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and esc*alte* concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash Handling

Customer Service

Education

High school diploma

Job description

Santander US is seeking a Teller to assist customers with banking needs, process transactions, and promote digital self-service tools. The role emphasizes accuracy, compliance, and a friendly customer experience across potentially multiple branches.

The position requires 6+ months cash handling and customer service experience, with the ability to work varied hours including weekends and evenings. Base pay is posted in the US range.