Financial Wellness Teller — Customer-Centric Banking

PNC Financial Services Group, Inc.; Champaign (IL); Hybrid; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

Life insurance (employee and family)

Disability protection

401(k) with company match

Pension and stock purchase plans

Dependent care reimbursement

Job summary

PNC Financial Services Group, Inc. in Champaign, IL seeks a Teller to deliver exceptional customer experiences and help clients manage finances. You will process interactions, educate customers on options, and identify opportunities to refer to branch staff.

The role emphasizes daily operations, risk awareness, and leveraging technology to assist customers. Prior experience is not required; a no-degree path is acceptable.

Qualifications

• Successful candidates must demonstrate knowledge, skills and abilities for the role.
• Roles emphasize customer focus, risk awareness, and adherence to policies.
• Experience not strictly required; a combination of education and experience may be considered.

Responsibilities

• Delivers a unique customer experience to improve wellbeing and loyalty.
• Processes customer interactions and educates on banking options.
• Identifies banking opportunities and refers to branch staff.
• Engages customers to position PNC products and services.
• Uses technology and resources to educate customers on transactions.
• Maintains accurate daily operations and branch maintenance tasks.

Skills

Customer Focused

Managing Risk

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Champaign, IL seeks a Teller to deliver exceptional customer experiences and help clients manage finances. You will process interactions, educate customers on options, and identify opportunities to refer to branch staff.

The role emphasizes daily operations, risk awareness, and leveraging technology to assist customers. Prior experience is not required; a no-degree path is acceptable.