Customer-Driven Teller: Drive Loyalty & Transactions

PNC Financial Services Group, Inc.; Louisville, Northern (KY, KY); Hybrid; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Teller at the St. Matthews branch in Louisville, KY.

This in-office role focuses on delivering a unique customer experience, educating customers on banking options and leveraging technology to simplify transactions. You will identify opportunities, serve in-lobby engagements, and support daily branch operations with accuracy and sound judgment. The position emphasizes customer focus, risk management, and adherence to policies while building loyalty and

Qualifications

• No university degree required; educational background flexible.
• No minimum prior experience required; comparable education/certifications considered.
• Experience in banking or retail sales is a plus but not required.

Responsibilities

• Delivers a customer-focused banking experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions and education on alternatives.
• Identifies banking opportunities and makes appropriate referrals to branch staff.
• Engages customers in lobby activities to position PNC products to meet needs.
• Educates customers on using technology and resources for transactions.
• Applies product knowledge to resolve customer problems within policy.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. seeks a Teller at the St. Matthews branch in Louisville, KY.

This in-office role focuses on delivering a unique customer experience, educating customers on banking options and leveraging technology to simplify transactions. You will identify opportunities, serve in-lobby engagements, and support daily branch operations with accuracy and sound judgment. The position emphasizes customer focus, risk management, and adherence to policies while building loyalty and