Customer-Centric Teller: Drive Loyalty & Financial Wellness

PNC; Virginia (MN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Paid time off

Educational assistance

Wellness program

Job summary

PNC is seeking a Full Time Teller based in Sterling, Virginia. The role focuses on delivering a personalized customer experience, processing transactions, and educating customers on banking options to grow loyalty and share of wallet.

The position is in-office, with emphasis on collaborating with branch staff and leveraging technology to assist customers. It offers a comprehensive benefits package and incentive opportunities.

Qualifications

• No degree required; a comparable combination of education and experience may be considered.
• Strong ability to identify opportunities and educate customers.
• Familiarity with digital tools to manage transactions and banking products.

Responsibilities

• Deliver a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Process a variety of customer interactions and teach customers about available alternatives.
• Identify banking opportunities during interactions and refer as appropriate to branch staff.
• Engage with customers through lobby interactions to position PNC products.
• Educate customers on options for managing financial transactions with technology and resources.
• Adhere to policies and procedures, using sound judgment within established limits.
• Ensure teller and branch operations and maintenance transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Full Time Teller based in Sterling, Virginia. The role focuses on delivering a personalized customer experience, processing transactions, and educating customers on banking options to grow loyalty and share of wallet.

The position is in-office, with emphasis on collaborating with branch staff and leveraging technology to assist customers. It offers a comprehensive benefits package and incentive opportunities.