Customer-Centric Teller - Cash & Service Pro

Santander; United States; On-site; USD 30,000 - 47,000; Full time

Job summary

Santander is seeking a Full Time Teller in Freehold, NJ to deliver exceptional customer service, process routine banking transactions, and maintain accurate cash drawers. You will follow bank policies, educate customers on digital options, and support branch operations and audits as needed.

The role requires a High School diploma or GED, plus 6+ months cash handling and customer service experience. Weekend/evening availability is expected.

Qualifications

• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Excellent customer service skills with a helpful attitude.
• Ability to identify and elevate risk to appropriate channels.
• Ability to follow directions, policies and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology to engage customers.
• Energetic, organized, and able to multi-task in a fast-paced environment.
• Emphasizes accuracy with attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Provide exceptional customer service by welcoming customers and addressing needs.
• Process transactions including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management procedures to prevent fraud.
• Recognize opportunities and cross-sell bank products.
• Engage customers and educate them on self-service tools.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean, welcoming workspace.
• Support nearby branch locations as needed.

Skills

Cash Handling

Customer Service

Attention to Detail

Multi-tasking

Communication Skills

Digital Tools

Basic Math

Policy & Compliance

Time Management

Weekend/Evening Availability

Education

High school diploma or GED

Job description

Santander is seeking a Full Time Teller in Freehold, NJ to deliver exceptional customer service, process routine banking transactions, and maintain accurate cash drawers. You will follow bank policies, educate customers on digital options, and support branch operations and audits as needed.

The role requires a High School diploma or GED, plus 6+ months cash handling and customer service experience. Weekend/evening availability is expected.