Customer-Centric Teller | Banking Services & Digital Tools

First Bank and Trust Company; Christiansburg (VA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

PTO: 20 days per year

11 paid holidays

Health insurance starts 1st day

401K/ESOP

Life insurance (2x base salary)

Long-term disability

Job summary

First Bank and Trust in Christiansburg, VA is hiring a Teller to deliver exceptional customer service and handle routine banking transactions.

Responsibilities include deposits, withdrawals, transfers, promoting bank products, and assisting customers with digital tools, while ensuring accuracy and regulatory compliance. Two years of cash handling or customer service experience is preferred.

Qualifications

• High school diploma or equivalent.
• Associate's degree - Accounting, Business, Finance, Communications, and/or Marketing – preferred.
• Two years of previous cash handing or customer service experience.
• Strong communications and interpersonal skills.
• Basic computer proficiency and ability to learn banking software.

Responsibilities

• Greet and assist customers with exceptional customer service.
• Assist customer with deposits, withdrawals, transfers, and other financial transactions.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Maintain and balance a cash drawer accurately.
• Promote bank products and services to meet customer needs.
• Identify customer financial needs through active listening.
• Educate customers on digital banking tools and services.
• Collaborate with team members to meet customer service and operational goals.
• Stay updated on banking regulations, product changes, and industry trends to provide accurate and up-to-date information to customers.
• Ensure compliance with all banking policies, procedures, and regulations.
• Respond to customer inquiries in person, over the phone, or via email.

Skills

Cash handling

Customer service

Strong communication

Basic computer skills

Education

High school diploma or equivalent

Associate's degree (Accounting/Business/Finance/Communication/Marketing) – preferred

Job description

First Bank and Trust in Christiansburg, VA is hiring a Teller to deliver exceptional customer service and handle routine banking transactions.

Responsibilities include deposits, withdrawals, transfers, promoting bank products, and assisting customers with digital tools, while ensuring accuracy and regulatory compliance. Two years of cash handling or customer service experience is preferred.