Bank Teller: Customer Care & Digital Banking

First Bank and Trust Company; Blacksburg (VA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

PTO 20 days per year

11 paid holidays

Health insurance starts after hire

401K/ESOP

Life insurance (2x base salary)

Long-term disability insurance

Job summary

First Bank and Trust is seeking a Teller to work in the New River Valley Region (Christiansburg, Blacksburg, and Fairlawn, VA). The Tellers at First Bank and Trust are the primary contact for our customers. Tellers provide our customers with superior and quality customer service.

These individuals promote the Bank’s products and services and provide customer referrals for new products and services daily. Greet customers, handle deposits and withdrawals, promote banking services, and maintain an

Qualifications

• Minimum of 2 years cash handling or customer service experience.
• Strong communication and interpersonal skills.
• Basic computer proficiency and ability to learn banking software.

Responsibilities

• Greet and assist customers with exceptional customer service.
• Assist customers with deposits, withdrawals, transfers, and other financial transactions.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Maintain and balance a cash drawer accurately.
• Promote bank products and services to meet customer needs.
• Identify customer financial needs through active listening.
• Educate customers on digital banking tools and services.
• Collaborate with team members to meet customer service and operational goals.
• Stay updated on banking regulations, product changes, and industry trends to provide accurate and up-to-date information to customers.
• Ensure compliance with all banking policies, procedures, and regulations.
• Respond to customer inquiries in person, over the phone, or via email.

Skills

Cash handling

Customer service

Communication

Interpersonal skills

Education

High school diploma or equivalent

Associate's degree - Accounting, Business, Finance, Communications, and/or Marketing – preferred

Job description

First Bank and Trust is seeking a Teller to work in the New River Valley Region (Christiansburg, Blacksburg, and Fairlawn, VA). The Tellers at First Bank and Trust are the primary contact for our customers. Tellers provide our customers with superior and quality customer service.

These individuals promote the Bank’s products and services and provide customer referrals for new products and services daily. Greet customers, handle deposits and withdrawals, promote banking services, and maintain an