Customer-Focused Banking Teller

FIRST BANK AND TRUST COMPANY; Blacksburg (VA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

PTO 20 days

11 holidays

Medical/Dental/Vision

401K/ESOP

Life insurance

Long-term disability

Job summary

First Bank and Trust in Blacksburg, VA is seeking a Teller to join our customer-focused team. You will handle deposits, withdrawals, transfers, and other financial transactions with accuracy while delivering friendly service.

As a Teller, you will promote bank products, educate customers on digital banking tools, and help guests navigate our services. The role requires attention to detail, strong communication, and adherence to banking regulations.

Qualifications

• High school diploma or equivalent required.
• Two years of cash handling or customer service experience preferred.
• Basic computer proficiency and ability to learn banking software.

Responsibilities

• Greet and assist customers with exceptional customer service.
• Assist customer with deposits, withdrawals, transfers, and other financial transactions.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Maintain and balance a cash drawer accurately.
• Promote bank products and services to meet customer needs.
• Identify customer financial needs through active listening.
• Educate customers on digital banking tools and services.
• Collaborate with team members to meet customer service and operational goals.
• Stay updated on banking regulations, product changes, and industry trends to provide accurate information.
• Ensure compliance with all banking policies, procedures, and regulations.
• Respond to customer inquiries in person, over the phone, or via email.
• Ensuring compliance with all banking policies, procedures, and regulations.

Skills

Cash handling

Customer service

Communication

Computer literacy

Education

High school diploma or equivalent

Associate's degree - Accounting, Business, Finance, Communications, and/or Marketing

Tools

Banking software

Job description

First Bank and Trust in Blacksburg, VA is seeking a Teller to join our customer-focused team. You will handle deposits, withdrawals, transfers, and other financial transactions with accuracy while delivering friendly service.

As a Teller, you will promote bank products, educate customers on digital banking tools, and help guests navigate our services. The role requires attention to detail, strong communication, and adherence to banking regulations.