Customer-Centric Software Engineer - Debugging & Reliability

Socket.dev; San Francisco (CA); On-site; USD 117,000 - 177,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Mental health support

Paid parental leave

401(k)

Employee stock purchase program

Time off programs

Job summary

Salesforce is seeking a Customer Centric Engineer to resolve complex customer issues on the Core CRM Platform. You’ll work with Java on the server and JavaScript on the browser, collaborating with support and engineering to improve reliability.

You’ll analyze platform usage, contribute to debugging tooling, and drive infrastructure improvements while communicating clearly with stakeholders and leadership.

Qualifications

• 4+ years of proven, related technical experience with at least 2 years of professional Java development experience.
• Developer-level technical skills with strong customer interaction abilities.
• Unparalleled debugging, troubleshooting and problem-solving skills.
• Able to learn quickly in a collaborative, fast-paced environment.
• Excellent written and verbal communication, including bug/issue documentation.
• Ability to break complex problems into smaller tasks.
• Hands-on experience with Linux, networking, server and cloud architectures.
• Deep understanding of DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP.
• Knowledge of cloud security best practices.
• Background in Java and JavaScript; strong RDBMS understanding.
• Experience with Eclipse, IntelliJ or VSCode.

Responsibilities

• Use Java, JavaScript, database, Web API, and UI skills to solve escalations and propose fixes and test cases.
• Provide timely information to customer-facing teams and mentor internal support on technical issues.
• Champion supportability and debuggability initiatives; build debugging tools and partner on infrastructure design.
• Analyze customer usage, drive continuous improvement, and share metrics with engineering teams.

Skills

Java

JavaScript

Linux

Networking

Server architectures

Cloud architectures

SQL

HTTP

DNS

Load Balancing

SSL

TCP/IP

RDBMS

Eclipse

IntelliJ

VSCode

AWS

Education

Related technical degree

Tools

Splunk

Amazon Web Services (AWS)

Lightning Web Components (LWC)

Lightning Locker

Lightning Data Service

Job description

Salesforce is seeking a Customer Centric Engineer to resolve complex customer issues on the Core CRM Platform. You’ll work with Java on the server and JavaScript on the browser, collaborating with support and engineering to improve reliability.

You’ll analyze platform usage, contribute to debugging tooling, and drive infrastructure improvements while communicating clearly with stakeholders and leadership.