Customer-Centric Debugging Engineer

Salesforce; San Francisco (CA); On-site; USD 117,000 - 177,000; Full time

Job summary

Salesforce is seeking a Customer Centric Engineer to tackle complex customer issues on the Core CRM Platform using Java, JavaScript, and SQL in a fast-paced environment. You will collaborate with support engineers to resolve escalations and improve reliability, debugging, and observability across infrastructure services.

The role emphasizes close partnership with engineering and customer teams, with a strong focus on learning, documentation, and driving continuous improvement in how the platform

Qualifications

• 4+ years of related technical experience with at least 2 years of Java development.
• Strong customer-facing communication and collaboration on high-profile issues.
• Excellent debugging and problem-solving skills.
• Learn quickly in a fast-paced, collaborative environment.
• Excellent written and verbal communication; ability to document knowledge clearly.
• Deep understanding of Linux, networking, servers, and cloud architectures.
• Solid knowledge of DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP.
• Background in Java and JavaScript.
• Strong RDBMS knowledge.
• Experience with Eclipse, IntelliJ, or VSCode.
• Related technical degree.

Responsibilities

• Use Java, JavaScript, database, Web API, and UI skills to resolve customer escalations.
• Provide timely, clear information to customer-facing teams and mentor support teams.
• Champion debugging and observability initiatives; build debugging tools.
• Analyze how customers use the platform and share metrics with engineering teams.

Skills

Java development

JavaScript

Debugging skills

Linux fundamentals

Networking

Cloud architectures

RDBMS knowledge

IDE experience

Education

Related technical degree

Tools

Eclipse

IntelliJ

VSCode

Lightning Web Components

Lightning Locker

Lightning Data Service

Splunk

Job description

Salesforce is seeking a Customer Centric Engineer to tackle complex customer issues on the Core CRM Platform using Java, JavaScript, and SQL in a fast-paced environment. You will collaborate with support engineers to resolve escalations and improve reliability, debugging, and observability across infrastructure services.

The role emphasizes close partnership with engineering and customer teams, with a strong focus on learning, documentation, and driving continuous improvement in how the platform