Hybrid: Customer-Centric Software Engineer (Java/JS)

Salesforce, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 117,000 - 177,000; Full time

Job summary

Salesforce, Inc. in San Francisco is seeking a Customer Centric Engineer to tackle a broad set of customer issues across the Core CRM Platform, using Java and JavaScript to debug and resolve escalations against complex customer deployments.

You will partner with support teams, drive improvements, and contribute to tooling around logging, monitoring, and infrastructure, while communicating clearly with stakeholders across management levels.

Qualifications

• 4+ years of related technical experience with Java development
• Strong debugging, troubleshooting and problem-solving skills
• Hands-on experience with Linux, networking, server and cloud architectures

Responsibilities

• Use Java, JavaScript, database, Web API and UI skills to resolve critical customer escalations
• Provide timely, clear information to customer-facing teams and mentor internal support
• Champion supportability and debugging tools, contribute to logging, monitoring and alerting infrastructure
• Analyze how customers use the platform and share metrics and trends with engineering teams

Skills

Java

JavaScript

Linux

Networking

Cloud architectures

Debugging

RDBMS

Education

Related technical degree

Tools

Eclipse

IntelliJ

VSCode

Splunk

AWS

Job description

Salesforce, Inc. in San Francisco is seeking a Customer Centric Engineer to tackle a broad set of customer issues across the Core CRM Platform, using Java and JavaScript to debug and resolve escalations against complex customer deployments.

You will partner with support teams, drive improvements, and contribute to tooling around logging, monitoring, and infrastructure, while communicating clearly with stakeholders across management levels.