Customer-Centric Service Advisor | Growth & Training

Southlake Nissan; Bourbonnais (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Paid Training

Vehicle Purchase Plan

Growth Opportunities

Job Security

Wellness Program

Discounts

Job summary

Southlake Auto Group in Bourbonnais, IL seeks a Service Manager to oversee the service drive, drive a superior customer experience, and manage the service team. You will coordinate technician workload, answer vehicle questions, and ensure warranty claims are handled efficiently.

Join a dealership focused on honesty, integrity, and growth through teamwork. Strong leadership and communication are essential to maintain high customer satisfaction and compliance with regulations.

Qualifications

• Organized and friendly personality with strong interpersonal skills.
• Proven ability to manage others and drive results.
• Excellent time management and prioritization capabilities.
• Outstanding communication with customers and teammates.
• Professional appearance and demeanor in a dealership environment.
• Consistent record of service and sales success.
• Commitment to delivering high customer satisfaction.
• Team oriented, self-motivated, and able to work with minimal supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Own the customer experience by handling tasks that create a positive impression.
• Provide concierge support for all owner inquiries, phone or in person.
• Ensure daily technician time is sold effectively to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems and ordering parts/tools as needed.
• Oversee warranty claims administration and supervise the service department.
• Reinforce company policies and adhere to standards; ensure regulatory compliance.
• Maintain good relationships with factories and foster positive employee relations.

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Customer satisfaction

Team oriented

Self-motivated

Clean driving record

Job description

Southlake Auto Group in Bourbonnais, IL seeks a Service Manager to oversee the service drive, drive a superior customer experience, and manage the service team. You will coordinate technician workload, answer vehicle questions, and ensure warranty claims are handled efficiently.

Join a dealership focused on honesty, integrity, and growth through teamwork. Strong leadership and communication are essential to maintain high customer satisfaction and compliance with regulations.