Customer-Centric Sales Support Coordinator

Moove North America; Superior (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Moove North America in Superior, WI seeks a sales-focused, customer-facing Sales Support Coordinator to act as the liaison between customers and internal teams, coordinating orders and resolving service issues. This role emphasizes proactive problem solving and customer relationship management to ensure smooth execution of orders and service excellence.

The ideal candidate will collaborate with Operations, Supply Chain, Sales, Billing and Customer Service, driving continuous improvement

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• 3-5 years of experience in customer service, account management, or related fields.
• Exceptional customer service and relationship management skills.
• Strong communication, conflict resolution, and problem-solving abilities.

Responsibilities

• Act as the primary point of contact for assigned customers and key accounts.
• Manage customer inquiries, service concerns, and escalations from identification to resolution.
• Oversee order-to-cash activities for assigned accounts and monitor orders/backorders.
• Coordinate with Operations, Inventory, Procurement, Dispatch and Billing to resolve order issues.
• Lead cross-functional meetings to improve service performance and efficiency.
• Support forecasting and share insights on purchasing trends.

Skills

Customer service

Communication

Problem solving

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

ERP systems

Job description

Moove North America in Superior, WI seeks a sales-focused, customer-facing Sales Support Coordinator to act as the liaison between customers and internal teams, coordinating orders and resolving service issues. This role emphasizes proactive problem solving and customer relationship management to ensure smooth execution of orders and service excellence.

The ideal candidate will collaborate with Operations, Supply Chain, Sales, Billing and Customer Service, driving continuous improvement