Customer-Centric Retail Sales Associate

Bloomingdale's Inc.; Bowie (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Paid holidays

Job summary

Macy’s Inc. in Bowie, MD is seeking a Retail Selling Colleague to blend selling with genuine hospitality and create standout shopping experiences. You will understand customer needs, recommend products, and connect customers with services and loyalty benefits.

The role emphasizes teamwork, flexible availability including weekends, and a focus on achieving sales goals while delivering a welcoming, organized store environment.

Qualifications

• Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Use of point of sale technology and applications to help in selling and fulfilling customer orders.
• Self-driven to keep up with product knowledge and trends and stay current with all training.
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Partnership with the total team to drive sales and deliver the customer experience.

Responsibilities

• Greet & connect with customers in a friendly and genuine way.
• Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
• Offer options and solutions to customers to complete the sale.
• Wrap-Up the moment to close out the customer’s shopping journey, celebrating their purchases and sharing in their excitement.
• Master store products, services, loyalty programs, and Macy’s sales systems and use knowledge to help customers find what they need and suggest additional items.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Product knowledge

Communication

Sales

Technology

Continuous learning

Interpersonal skills

Collaboration

Job description

Macy’s Inc. in Bowie, MD is seeking a Retail Selling Colleague to blend selling with genuine hospitality and create standout shopping experiences. You will understand customer needs, recommend products, and connect customers with services and loyalty benefits.

The role emphasizes teamwork, flexible availability including weekends, and a focus on achieving sales goals while delivering a welcoming, organized store environment.