Customer-Centric Restaurant Supervisor

Olympia Hospitality; Swarthmore (Delaware County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage up to 80%

Dental and vision insurance

FSA/HSA options

401K with discretionary yearly match

Paid time off (PTO)

7 paid holidays

Earned wage access

Employee Assistance Program (EAP)

Sober support network

Hotel travel discounts

Job summary

Olympia Hospitality is hiring a Restaurant Supervisor to lead front-of-house staff, ensure excellent guest experiences, and maintain service standards. The role requires scheduling, training, and proactive problem-solving to keep operations smooth.

We offer a team-first environment with a focus on health and wellness, career growth, and supportive benefits. Availability for evenings, weekends, and holidays is essential.

Qualifications

• Minimum of 2 years of supervisor experience.
• Must be available to work evenings, weekends and holidays.
• Must be of legal age to serve alcohol.

Responsibilities

• Lead, supervise, and mentor front-of-house staff including servers, hosts/hostesses, bartenders, and bussers.
• Coordinate schedules and staffing to meet guest demand.
• Conduct pre-shift meetings to communicate objectives and promotions.
• Provide prompt, courteous, and personalized service to guests.
• Monitor dining room activity and address issues with empathy and professionalism.
• Maintain a welcoming atmosphere and ensure adherence to service standards and safety regulations.
• Inspect dining areas for cleanliness and proper maintenance.
• Collaborate with kitchen and bar staff to ensure quality and consistency of offerings.
• Identify upselling opportunities and contribute to revenue growth.
• Support management in strategies to attract customers and enhance guest experience.

Skills

Leadership

Customer service

Communication

Training

Education

High school diploma or equivalent

Job description

Olympia Hospitality is hiring a Restaurant Supervisor to lead front-of-house staff, ensure excellent guest experiences, and maintain service standards. The role requires scheduling, training, and proactive problem-solving to keep operations smooth.

We offer a team-first environment with a focus on health and wellness, career growth, and supportive benefits. Availability for evenings, weekends, and holidays is essential.