Client Care Center Banker

Fidelity Bank; Scranton (Lackawanna County); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Fidelity Bank is seeking a Customer Care Center Banker to join our team. The role focuses on delivering exceptional customer service, handling diverse interactions, and supporting the sales process in a virtual and digital environment.

We provide training and mentorship to help you succeed as a Fidelity Banker when engaging with clients and building relationships. Fidelity Discount & Deposit Bank is an Equal Opportunity Employer and adheres to all applicable EEO guidelines.

Responsabilités

• Answers incoming calls, chats and emails while providing clients with the best financial solution through a virtual and digital environment.

Description du poste

Job Details: Job Location: Scranton, PA 18503, Who We Are: Founded in 1902, we have grown to meet the expanding financial needs of the communities we serve. Recognized both regionally and nationally for our exceptional client experience, we are an industry leader—embracing technology and continuously adding new products to best serve our clients.

Why Work at Fidelity?

For over a decade, Fidelity Bank has been ranked among the area’s top banks by local and national publications. We've also been recognized as one of the best places to work. A core part of our vision is to be the best bank for the community. In 2025, our bankers contributed more than 6,200 hours of volunteer service and helped donate over $1.6 million to nonprofit organizations across our markets. We're looking to hire top talent to join us in serving our community partners.

Job Description::

We are seeking a Customer Care Center Banker to join our team and support customer sales and services. This role is designed for individuals who are passionate about providing excellent customer service, handling a variety of customer interactions, and supporting the sales process. A Client Care Center Banker answers incoming calls, chats and emails while providing clients with the best financial solution through a virtual and digital environment. The bank provides training and mentorship needed to support success as a Fidelity Banker. If you are detail-oriented, technically adept, have strong communication skills, and enjoy building relationships with customers, we encourage you to apply.

Fidelity Discount & Deposit Bank is an Equal Opportunity Employer. We comply with all applicable federal, state, and local EEO laws, including OFCCP guidelines.