Customer-Centric Personal Banker I

Frost; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Holiday pay

Paid time off

Employee assistance program

Wellness programs

Job summary

Frost is hiring a Personal Banker I to be the first contact for customers, delivering trusted banking experiences across deposits, loans, and account maintenance. You will provide teller services, maintain cash, and ensure compliance with bank policies.

This role emphasizes integrity, customer care, and long-term relationship building. The position requires strong communication skills, reliability, and availability Monday–Friday with rotating Saturday shifts.

Qualifications

• Strong customer service and problem-solving abilities.
• Clear written and verbal communication required.
• Proficient with Microsoft Office and basic banking software.

Responsibilities

• Provide coverage in personal banking and teller services.
• Educate customers on deposits, loans, and account maintenance.
• Uphold integrity and use good judgment in all customer interactions.
• Handle teller duties including deposits, payments, and check cashing.
• Maintain cash on hand and daily teller settlements.
• Mitigate risk and support loss prevention.
• Attend training on policies and laws including Bank Secrecy Act.
• Develop relationships with clients and be their primary contact.
• Offer guidance on customers' financial journeys.

Skills

Customer service

Communication skills

Microsoft Office

Education

College hours

Job description

Frost is hiring a Personal Banker I to be the first contact for customers, delivering trusted banking experiences across deposits, loans, and account maintenance. You will provide teller services, maintain cash, and ensure compliance with bank policies.

This role emphasizes integrity, customer care, and long-term relationship building. The position requires strong communication skills, reliability, and availability Monday–Friday with rotating Saturday shifts.