Customer-Centric Internal Sales & Accounts Coordinator

Verdant Specialty Solutions LLC; Green (OH); On-site; USD 48,000 - 64,000; Full time

Job summary

Verdant Specialty Solutions LLC is seeking an organized, proactive Internal Sales Support to join our busy Sales, Commercial and Technical teams within the Home & Personal Care (HPC) business. The role supports day-to-day commercial activities for PC and HI&I markets across EMEA, acting as a key link between customers and internal teams.

You will manage customer inquiries, coordinate samples and quotations, and support commercial opportunities while maintaining high levels of customer service.

Qualifications

• Excellent written and verbal communication skills essential for professional relationships with customers and colleagues.
• Strong customer service orientation and a proactive approach to problem solving.
• Excellent organisational and time-management skills to manage a busy workload.
• High attention to detail and accuracy in documentation and processes.
• Able to work effectively in a fast-paced, deadline-driven commercial environment.
• Proactive, flexible, adaptable with ownership mindset and cross-functional collaboration.

Responsibilities

• Provide day-to-day administrative and commercial support to HPC Sales Managers across PC and HI&I markets.
• Act as the main contact between customers, Sales Team and internal departments to ensure efficient communication and enquiry resolution.
• Respond to customer inquiries, identify requirements and coordinate product sourcing as needed.
• Prepare and issue quotations to smaller customers and distributors using approved price lists.
• Follow up on quotations and opportunities to support sales conversion.
• Coordinate product samples, monitor progress and obtain customer feedback.
• Maintain accurate records of sample requests, interactions and opportunities; update pipeline reports.
• Communicate potential sales opportunities and market insights to the Sales Team.
• Support the Sales Team with follow-up actions from meetings, visits and discussions.
• Coordinate transport quotations with Logistics to support pricing and proposals.
• Develop and maintain relationships with customers, distributors and trading partners.
• Manage smaller customer accounts through proactive telesales and engagement.
• Maintain regular communication to identify requirements and encourage repeat business.
• Support customer retention and account development with responsive service.
• Resolve queries promptly with relevant internal teams.
• Coordinate requests for technical and regulatory documentation (TDS, SDS, RDS) and compliance paperwork.
• Liaise with Regulatory Affairs to complete questionnaires and form submissions.
• Coordinate certifications/declarations (Vegan, Halal, Kosher, RSPO, Leaping Bunny).
• Ensure documentation is accurate and returned within timescales; keep records organized.
• Work with Technical and Regulatory colleagues to direct enquiries to the right specialists.
• Identify potential new customers and opportunities in PC and HI&I markets.
• Investigate new markets, segments and distributor opportunities for growth.
• Gather and share market intelligence and customer feedback with the Sales Team.
• Assist with lead generation and recording of new leads in systems.
• Support HPC marketing activities and distributor communications (flyers, newsletters, campaigns).
• Coordinate distributor email lists and distribution of product updates, promotions and trainings.
• Assist with exhibitions and events planning across Europe; handle logistics and follow-up.

Skills

Excellent communication

Customer service

Organisational skills

Time-management

Problem-solving

Teamwork

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Verdant Specialty Solutions LLC is seeking an organized, proactive Internal Sales Support to join our busy Sales, Commercial and Technical teams within the Home & Personal Care (HPC) business. The role supports day-to-day commercial activities for PC and HI&I markets across EMEA, acting as a key link between customers and internal teams.

You will manage customer inquiries, coordinate samples and quotations, and support commercial opportunities while maintaining high levels of customer service.