Customer-Centric Inside Sales Pro

Sonepar USA; Saint George (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K Plan

Competitive Medical Plans (medical, d…

Paid Vacation

Paid Sick

Paid Personal

Paid Holidays

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Employee Discounts

Long-term and Short-term Disability

Life Insurance and a Definitive Career

Job summary

Codale Electric Supply is hiring an Inside Sales Representative in Utah to build and maintain relationships with customers, take orders, and coordinate with multiple departments to ensure accurate product delivery.

You will engage customers by phone and in person, solicit new products, and use company pricing systems while delivering excellent service and support across the sales cycle.

Qualifications

• Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures.
• Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
• Ability to perform math functions representative of the postion.
• Possess in depth knowledge of Codale computer systems, Microsoft Office, etc.
• Must be a team player and abide by Codale's strong core values and beliefs.

Responsibilities

• Commuincate with customers by phone or in person to receive orders for products.
• Solicits sale of new or additional products.
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
• Liaison between the customer and Codale departments, including credit purchasing, warehouse, outside sales and management.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identifies and uses appropriate company and/or customer pricing systems.
• Make phone calls to regular and prospective customers to solicit orders.
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
• Compiles lists of prospective customers for use as sales leads.
• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
• Purchases materials following approved purchasing procedures.
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Prepares correspondence and reports necessary for business transactions.
• Follow up on all quotations in an attempt to write the order, or receive input for use in future quotations.
• Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly.
• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Other responsibilities may be assigned.

Skills

Customer communication

Sales calls

Interpersonal skills

Microsoft Office

Team player

Product knowledge

Codale computer systems

Tools

Codale computer systems

Microsoft Office

Job description

Codale Electric Supply is hiring an Inside Sales Representative in Utah to build and maintain relationships with customers, take orders, and coordinate with multiple departments to ensure accurate product delivery.

You will engage customers by phone and in person, solicit new products, and use company pricing systems while delivering excellent service and support across the sales cycle.