Onsite Inside Sales & Parts Support Specialist

Aebi Schmidt USA; Marshfield (WI); Sur place; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

401K with Company Match

Health, Vision & Dental Insurance

Life & Disability Insurance

Flexible Spending Account

Paid Time Off (PTO) Program

Paid Holidays

PPE Reimbursement

Résumé du poste

Monroe Truck Equipment, an Aebi Schmidt brand located in Marshfield, WI, is seeking a parts support specialist to handle quoting, fulfill parts orders for jobs, repairs, and warranty work, and ensure an excellent customer experience.

You will respond to customer calls and emails, troubleshoot needs using parts manuals, and collaborate with the Outside Sales Team to process quotes and build orders, contributing to smooth operations and customer satisfaction.

Qualifications

• Associate degree preferred plus 6+ months of experience.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Word processing, E-mail, Order processing, Inventory, Manufacturing software, Database software.

Responsabilités

• Respond to customer calls, emails and inquiries for parts and follow-up as needed.
• Troubleshoot customer needs by description and reference parts manuals to provide solutions.
• Support all product lines including snowplows, snow & ice, truck equipment, accessories, and commercial upfit work.
• Work with Outside Sales Team to prepare quotes and process jobs into system for build.

Connaissances

Customer service

Communication

Problem solving

Inventory management

Attention to detail

Formation

Associate degree

Outils

Order processing software

Description du poste

Monroe Truck Equipment, an Aebi Schmidt brand located in Marshfield, WI, is seeking a parts support specialist to handle quoting, fulfill parts orders for jobs, repairs, and warranty work, and ensure an excellent customer experience.

You will respond to customer calls and emails, troubleshoot needs using parts manuals, and collaborate with the Outside Sales Team to process quotes and build orders, contributing to smooth operations and customer satisfaction.