Customer-Centric Front-End Department Lead

Kroger Co.; Greenfield (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement

Associate discounts

Career growth opportunities

Job summary

Kroger Co. in Greenfield, WI is seeking a Front-end Department Supervisor to lead day-to-day operations, ensure outstanding customer service, and maintain a safe, clean store environment.

You will schedule front-end associates, monitor department performance, assist with budgeting, and implement promotions in collaboration with store leadership. Strong retail/customer service experience required.

Qualifications

• Knowledge of basic math for transactions and reporting.
• Ability to handle stressful situations in a fast-paced store.
• Retail or customer service experience is required.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates.
• Collaborate with associates to achieve store goals.
• Create an welcoming environment and assist customers with product questions.
• Know products and respond to customer questions.
• Manage scheduling to cover department needs.
• Assist management with budgeting, P&L reviews and actions.
• Develop and implement a department business plan.
• Create and execute promotions with store management.
• Stay aware of ads and seasonal promotions.
• Plan and supervise inventory processes and pricing changes.
• Train associates on inventory and ordering.
• Ensure compliance with safety regulations and procedures.

Skills

Basic math

Stress management

Retail or Customer Service experience

Job description

Kroger Co. in Greenfield, WI is seeking a Front-end Department Supervisor to lead day-to-day operations, ensure outstanding customer service, and maintain a safe, clean store environment.

You will schedule front-end associates, monitor department performance, assist with budgeting, and implement promotions in collaboration with store leadership. Strong retail/customer service experience required.