Customer Experience Front-End Leader - Flexible Scheduling

Kroger; Fitchburg (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Employee discount

Tuition assistance

Job summary

Kroger in Fitchburg, WI is seeking an experienced Front-End Supervisor to lead the department and deliver exceptional customer service. You will supervise day-to-day functions, manage schedules, and ensure adherence to front-end standards and safety.

The role emphasizes cash handling, budgeting support, and collaboration with store management to drive department performance. You will train associates, implement promotions, monitor expenses, and stay aligned with ads and seasonal campaigns while

Qualifications

• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Communicate information to associates.
• Collaborate with associates and promote teamwork.
• Answer questions to help customers feel welcome and appreciated.
• Gain knowledge of products and respond to questions.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items for the store.
• Schedule Front-end associates for department coverage.
• Assist management in budgeting and financial reports.
• Develop and implement a department business plan to achieve results.
• Create and execute sales promotions with store management.
• Implement the period promotional plan for the department.
• Stay current with ads and promotions.
• Monitor and control department expenses.
• Maintain inventory awareness and note discrepancies.
• Schedule price changes with shelf tags and signs.
• Plan, organize and supervise the inventory process.
• Train associates on inventory/stocking and ordering.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report maintenance needs.
• Notify management of accidents and safety risks.
• Report safety risks or illegal activity (robbery/theft/fraud).
• Oversee and manage Front-end operations and activities.
• Adhere to laws and company guidelines.
• Assist management in supervision and coaching of front end associates.

Skills

Basic math

Ability to handle stress

Retail or customer service experience

Job description

Kroger in Fitchburg, WI is seeking an experienced Front-End Supervisor to lead the department and deliver exceptional customer service. You will supervise day-to-day functions, manage schedules, and ensure adherence to front-end standards and safety.

The role emphasizes cash handling, budgeting support, and collaboration with store management to drive department performance. You will train associates, implement promotions, monitor expenses, and stay aligned with ads and seasonal campaigns while