Customer-Centric Food Service Associate

H.E.B.; Floresville (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

H-E-B is hiring a Food Service Representative to maintain a well-stocked department and deliver superior customer service. You will prepare, package, and merchandise fresh products daily while adhering to food safety standards.

Responsibilities include assisting customers, processing orders by phone or in person, and applying suggestive selling. You will work across Bakery, Deli, and Prepared Foods, ensuring quality and efficiency in a fast-paced store setting.

Qualifications

• Knowledge of computer systems and equipment required
• Strong customer service skills required
• Clear communication and interpersonal abilities required
• Reading and writing skills required
• Planning and organizing skills required
• Ability to work in a fast-paced retail environment required

Responsibilities

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures
• Records production and shrink to aid in production planning (Bakery)
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates (Bakery)
• Takes care of service counter Customers (Deli)
• Uses ordering system applications
• Uses Fresh Production Planner
• Performs inventory management processes (MSI, PAW) as required
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup
• Performs all sanitation and maintenance tasks for Deli slicers
• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

Skills

Customer service

Computer skills

Communication

Reading & writing

Planning

Fast-paced

Education

HS Diploma or GED

Job description

H-E-B is hiring a Food Service Representative to maintain a well-stocked department and deliver superior customer service. You will prepare, package, and merchandise fresh products daily while adhering to food safety standards.

Responsibilities include assisting customers, processing orders by phone or in person, and applying suggestive selling. You will work across Bakery, Deli, and Prepared Foods, ensuring quality and efficiency in a fast-paced store setting.