Customer-Driven Universal Banker - Growth & Benefits

Automatic Data Processing, Inc.; Fall River (MA); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Educational assistance

Job summary

BayCoast Bank is seeking a Universal Banker in Fall River, MA. You will act as the face of the bank, delivering high-quality customer service, handling transactions, opening accounts, and supporting loan processes.

This full-time role requires a high school diploma, some customer service experience, and the ability to obtain NMLS registration. Evening/weekend availability and reliable transportation are expected.

Qualifications

• Minimum 4 months of customer service experience.
• Ability to obtain and maintain NMLS registration.
• Flexibility to work evenings/weekends.
• Bilingual: Spanish/Portuguese a plus but not required.

Responsibilities

• Deliver professional, friendly, and efficient service to customers.
• Respond to inquiries and resolve issues; educate customers on banking products.
• Identify customer needs and recommend products; generate referrals across business lines.
• Open accounts, process transactions, assist with loans, and balance transactions.
• Support branch operations and participate in training and marketing initiatives.

Skills

Customer service

Cash handling

Strong communication

NMLS registration

Bilingual (Spanish/Portuguese) a plus

Flexible schedule

Lift up to 50 lbs

Education

High school diploma or equivalent

Tools

None

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Universal Banker

Stafford Rd Branch Full Time Customer Service Rep Fall River, MA, US 1 Attachments

6 days ago Requisition ID: 1746

Salary Range: $19.00 To $23.00 Annually

Universal Banker (Full-Time)

BayCoast Bank – Stafford Rd Branch - Fall River

Empower Your Career with BayCoast Bank

With over 175 years of service, BayCoast Bank is a trusted community partner across Southeastern Massachusetts and Rhode Island, with more than 25 branches. We are committed to delivering innovative banking solutions while maintaining a strong focus on community and customer relationships.

At BayCoast, we believe exceptional service starts with our people. Our core values—take pride in what we do, believe that what we do is important, care about people, and maintain a positive attitude—guide everything we do.

Position Overview

The Universal Banker is the face of BayCoast Bank, responsible for delivering high-quality service and building long-lasting customer relationships. This role combines customer service and transactional banking functions, supporting both new and existing customers with their financial needs.

Working under the direction of the Branch Manager, you’ll provide personalized financial solutions, process transactions, open accounts, and identify opportunities to help customers achieve their goals.

Key Responsibilities

Customer Experience & Service:
- Deliver professional, friendly, and efficient service
- Respond to customer inquiries and resolve issues
- Educate customers on banking products

Business Growth Initiatives & Relationship Building:
- Identify customer needs and recommend products
- Generate referrals across business lines
- Contribute to branch goals

Banking Operations:
- Open accounts and assist with loan applications
- Process teller transactions and balance accurately
- Perform account maintenance and issue debit cards

Team Collaboration:
- Participate in training and marketing initiatives
- Support branch operations and cross-training

Qualifications

- High school diploma or equivalent requirement
- Minimum 4 months of customer service experience
- Prior cash handling experience
- Strong communication and interpersonal skills
- Ability to obtain and maintain NMLS registration

- Bilingual: Spanish/Portuguese a plus but not required

- Ability to lift up to 50 lbs
- Flexibility to work evenings/weekends
- Reliable transportation required

Employee Benefits

- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Educational assistance
- Tuition assistance
- Defined Benefit Pension Plan
- Employee banking perks
- Career advancement opportunities

Our Mission

To provide exceptional service and solutions for our community.