Customer-Centric Banking Specialist

Community Bank, N.A.; Village of Dansville (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Vision & Dental insurance

401K with match

Pension

Tuition Reimbursement

Banking discounts

Paid holidays

Paid vacation

Job summary

Community Bank, N.A. is seeking a Relationship Banking Representative to act as a frontline ambassador and deliver a consistent, customer-centric banking experience. The role blends teller duties with consultative conversations to build trust and deepen relationships.

You will educate customers on products, services, and digital tools while adhering to bank policies and risk controls, supporting a seamless in-branch journey.

Qualifications

• High School Diploma or GED required.
• Ability to attend a 5–7 day initial training program with travel; company covers expenses.
• Two years of customer service and/or banking experience preferred.
• Must be 18 years of age or older.
• Reliable transportation.

Responsibilities

• Deliver a welcoming, professional, and personalized customer experience in the lobby.
• Open new accounts, close accounts, initiate wire transfers, and educate on features.
• Educate customers on digital tools and self-service options.
• Identify needs and refer to specialists as appropriate.
• Balance cash drawers and perform teller transactions per policy.
• Assist with training or mentoring new team members as needed.
• Collaborate with branch partners to meet branch goals.

Skills

Interpersonal skills

Communication skills

Listening skills

Attention to detail

Math skills

Documentation skills

Digital tools

Banking systems

Microsoft Office

Customer empathy

Education

High School Diploma or GED

Tools

Microsoft Office

Banking systems

Digital banking platforms

Job description

Community Bank, N.A. is seeking a Relationship Banking Representative to act as a frontline ambassador and deliver a consistent, customer-centric banking experience. The role blends teller duties with consultative conversations to build trust and deepen relationships.

You will educate customers on products, services, and digital tools while adhering to bank policies and risk controls, supporting a seamless in-branch journey.