Customer-Centric Banking Associate

JPMorgan Chase; Lake Orion (MI); On-site; USD 42,000 - 68,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Banker to join our Michigan branch. You will greet clients, provide attentive service, and help with opening accounts while following bank policies.

You will educate customers on Chase Mobile App and online tools, and build trusted relationships with clients to help them reach financial goals. You will collaborate with team members to deliver seamless service, manage lobby flow with tablets, and assist with cash handling and operations within policy

Qualifications

• Client service experience or comparable experience.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Communication

Team collaboration

Learn products quickly

Education

High school diploma or GED

Tools

Cash handling

Job description

JPMorgan Chase is seeking an Associate Banker to join our Michigan branch. You will greet clients, provide attentive service, and help with opening accounts while following bank policies.

You will educate customers on Chase Mobile App and online tools, and build trusted relationships with clients to help them reach financial goals. You will collaborate with team members to deliver seamless service, manage lobby flow with tablets, and assist with cash handling and operations within policy