Customer‑Centric Banking Advisor

Santander; Falmouth (KY); On-site; USD 35,000 - 53,000; Full time

Job summary

Santander is hiring a Sales and Service Banker in Falmouth, MA to serve as a trusted advisor, building lasting relationships by understanding customers' financial needs and guiding them to banking, lending, and investment solutions.

The role includes processing teller transactions, identifying cross-sell opportunities, educating customers on digital tools, and partnering with colleagues to meet branch goals while delivering an exceptional, risk-aware customer experience.

Qualifications

• High school diploma or GED required.
• 6+ months experience in retail banking sales or related role preferred.
• Excellent customer service and communication skills required.

Responsibilities

• Meet the financial needs of customers through transactions and product recommendations.
• Identify cross-sell opportunities and grow branch banking relationships.
• Provide accurate teller services (deposits, withdrawals, transfers) and maintain cash drawer integrity.
• Educate customers on digital banking tools and self-service options.
• Collaborate with team to achieve branch goals and maintain compliance with policies.

Skills

Retail Banking sales

Cash handling

Customer service

Cross-selling

Communication skills

Team collaboration

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Santander is hiring a Sales and Service Banker in Falmouth, MA to serve as a trusted advisor, building lasting relationships by understanding customers' financial needs and guiding them to banking, lending, and investment solutions.

The role includes processing teller transactions, identifying cross-sell opportunities, educating customers on digital tools, and partnering with colleagues to meet branch goals while delivering an exceptional, risk-aware customer experience.