Customer-Centric Banking Advisor

Santander Consumer USA Inc.; Auburn (MA); On-site; USD 38,000 - 61,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Relationship Banker in Auburn, MA. You will act as a trusted advisor, building long-term relationships while offering tailored banking, lending, and investment solutions. You will drive cross-sales, deliver exceptional service, and educate customers on digital banking tools.

The role emphasizes meeting branch sales targets, complying with regulations, and collaborating with teammates to support growth and customer satisfaction.

Qualifications

• 3+ years of experience selling products and/or services in an incentive-based environment.
• 12+ months of experience in retail banking or related sales role with proven success.
• 12+ months Santander experience related to the essential functions of Relationship Banker role.

Responsibilities

• Achieve or exceed sales targets by promoting and cross-selling banking products and services.
• Develop and maintain strong client relationships to understand financial needs.
• Proactively prospect for new clients through networking, referrals, and outreach.
• Meet customer financial needs including transactional, servicing, and product goals.
• Provide elevated, personalized customer experiences and educate customers on digital tools.
• Collaborate with team members to achieve branch goals and drive performance.

Skills

Sales experience

Cross-selling

Retail banking

Customer service

Communication skills

Team collaboration

Digital tools

Education

High school diploma

Bachelor’s degree

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Relationship Banker in Auburn, MA. You will act as a trusted advisor, building long-term relationships while offering tailored banking, lending, and investment solutions. You will drive cross-sales, deliver exceptional service, and educate customers on digital banking tools.

The role emphasizes meeting branch sales targets, complying with regulations, and collaborating with teammates to support growth and customer satisfaction.