Customer-Centric Automotive Service Concierge

Crossroads Ford Of Kernersville Inc; Kernersville (NC); On-site; USD 42,000 - 68,000; Full time

Job summary

Crossroads Ford Of Kernersville Inc is seeking an engaged Service Advisor to ensure prompt, courteous service. You will act as a bridge between technicians and customers, taking ownership of the customer experience and handling owner inquiries in person or by phone.

The role emphasizes relationship building and prioritizing services to leave a positive impression with every visitor. The ideal candidate has automotive experience and strong communication skills, plus a clean driving record and the

Qualifications

• 2 years automotive experience, with a technical background.
• 5+ years in the business typical.
• Strong customer service and communication skills.
• Proven problem solving ability.
• Must have strong references and CSI results.
• Computer proficiency; Reynolds & Reynolds a plus.
• Valid driver’s license with clean driving record.
• Consent to drug/background screen; professional appearance.

Responsibilities

• Serve as liaison between technicians and customers to ensure smooth service.
• Take ownership of the customer experience and complete additional assignments.
• Prioritize required services and ensure a positive dealership experience.
• Provide concierge support for owner inquiries, in person or by phone.
• Spend time building relationships with customers.

Skills

Customer service

Communication

Problem solving

Computer proficiency

CSI results

Relationship building

Tools

Reynolds & Reynolds

Job description

Crossroads Ford Of Kernersville Inc is seeking an engaged Service Advisor to ensure prompt, courteous service. You will act as a bridge between technicians and customers, taking ownership of the customer experience and handling owner inquiries in person or by phone.

The role emphasizes relationship building and prioritizing services to leave a positive impression with every visitor. The ideal candidate has automotive experience and strong communication skills, plus a clean driving record and the