Automotive Service Advisor & Customer Concierge

CrossRoads Ford Group; Kernersville (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

Crossroads Ford of Kernersville is seeking a full-time service advisor to ensure customers receive prompt, courteous service and act as a liaison between technicians and customers. The role focuses on owning the customer experience and prioritizing required services while maintaining a positive dealership impression.

The ideal candidate will have automotive experience, strong customer service and communication skills, and a valid driver's license with a clean record.

Qualifications

• 2 years automotive experience and a technical background, with ~5 years in the business.
• Strong customer service skills.
• Strong communication skills with customers, employees and vendors.
• Problem solver.
• Valid driver's license and clean driving record.
• Must consent to and pass a drug/background screen.
• Professional appearance required.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Prioritize required services
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with the customers

Job description

Crossroads Ford of Kernersville is seeking a full-time service advisor to ensure customers receive prompt, courteous service and act as a liaison between technicians and customers. The role focuses on owning the customer experience and prioritizing required services while maintaining a positive dealership impression.

The ideal candidate will have automotive experience, strong customer service and communication skills, and a valid driver's license with a clean record.