Automotive Service Concierge & Advisor

For Crossroads Automotive Group; Kernersville (NC); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Crossroads Ford of Kernersville is seeking an Automotive Express Service Advisor in Kernersville, NC. You will act as the liaison between technicians and customers, ensure a prompt, courteous service experience, and take ownership of the customer's visit.

The role requires 2 years of automotive experience, strong customer service and communication skills, and the ability to build relationships with customers. A drug/background screen is required and Reynolds & Reynolds experience is a plus.

Qualifications

• 2 years automotive experience; strong customer service skills.
• Strong communication skills to interact with customers, employees and vendors.
• Problem solver with a track record of reliable CSI results.

Responsibilities

• Serve as liaison between technicians and customers.
• Take ownership of the customer's experience and carry out required follow-ups.
• Prioritize required services and ensure a positive dealership experience.

Skills

Customer service

Communication

Problem solving

CSI results

Tools

Reynolds & Reynolds

Job description

Crossroads Ford of Kernersville is seeking an Automotive Express Service Advisor in Kernersville, NC. You will act as the liaison between technicians and customers, ensure a prompt, courteous service experience, and take ownership of the customer's visit.

The role requires 2 years of automotive experience, strong customer service and communication skills, and the ability to build relationships with customers. A drug/background screen is required and Reynolds & Reynolds experience is a plus.